Terms of service

Agreement and business eligibility

These Terms form an agreement between you and the Creekwise operator identified on this page. By creating an account, accepting an invitation, purchasing a subscription, or using Creekwise, you agree to them. If you use Creekwise for an organization, you confirm that you are at least 18 years old and authorized to bind that organization. Creekwise is offered for business use and is not directed to children.

Accounts and authority

Use accurate account details, protect your sign-in access, and only act for a business or client when you have permission. Workspace owners are responsible for membership, roles, billing choices, and shared access. Notify support promptly if you believe an account is being misused.

Your content and permitted use

You keep ownership of the content you provide. You authorize Creekwise and its providers to host, copy, process, transmit, and display that content only as reasonably needed to operate, secure, support, and improve the features you choose. You are responsible for having permission to upload, use, and share it.

Do not use Creekwise unlawfully; infringe another person’s rights; upload malware or prohibited data; bypass access controls; probe another workspace; resell or reverse engineer the service except where law permits; or interfere with service operation. Creekwise may investigate suspected misuse and restrict affected access when reasonably necessary.

Creekwise software and feedback

Creekwise and its licensors retain ownership of the service, software, branding, documentation, templates, and improvements, excluding your content. During an active trial or subscription, you receive a limited, nonexclusive, nontransferable right to use the service for your internal business operations. If you voluntarily provide feedback, Creekwise may use it without restriction or compensation, without identifying you publicly.

Trial and subscriptions

The free trial lasts 14 days and does not require a payment card. Paid plans are priced per workspace with the user allowance shown on the pricing page. Checkout states the amount, currency, billing interval, and applicable tax before payment.

Paid subscriptions renew automatically on the selected monthly or annual interval until canceled. Workspace owners manage payment methods, subscription changes, and cancellation in Billing. Cancel before renewal to avoid the next recurring charge. Cancellation normally takes effect at the end of the paid billing period.

Annual pricing is charged for the full year rather than in monthly installments. When a subscription is first reported past due, a seven-day grace period begins; access may be limited to billing after that period until payment is confirmed.

Fourteen-day first-payment refund

A workspace owner may request a refund of the workspace’s first paid software-plan charge within 14 calendar days after that charge. This voluntary refund is available once per customer and workspace and does not apply to renewals, later plan changes, taxes already remitted, or AI add-on charges after any included AI credits have been used. If approved, the paid subscription and related access may end when the refund is processed.

Send the request from the account owner’s email to the support address shown on the support page, with the workspace name and charge date. This policy does not limit refund or cancellation rights that applicable law requires.

Optional AI subscriptions

AI is sold separately from the software plan, including on an annual software subscription. AI Light costs $19 per month for 1,000 credits, AI Plus costs $49 per month for 3,000 credits, and AI Pro costs $99 per month for 6,000 credits, in USD before applicable tax. Credits are shared across workspace users and AI features; longer requests use more credits. Each credit covers up to 1,000 input-equivalent tokens, with output tokens counted at five times the input weight, rounded up per request.

Unused credits expire at the end of the AI billing period and do not roll over. Requests reserve a maximum allowance before they start; only completed results consume customer credits. There are no automatic overage charges or automatic top-ups. Both subscriptions must remain active and AI must be paid to use the allowance. AI pauses immediately when either subscription is overdue, including during the software payment grace period.

Owners can cancel AI renewal in Billing. Access continues until the end of the paid period while the software plan remains active. Ending the software subscription also ends AI. Package changes become available after the existing AI subscription ends.

Review and professional responsibility

Review AI drafts, parsed documents, schedules, approvals, calculations, and exported records before relying on them or sending them to others. Creekwise does not provide legal, tax, accounting, employment, engineering, medical, or other professional advice. Your business remains responsible for its decisions, payroll, taxes, compliance, contracts, records, and final delivery. An internal approval is not an external provider’s confirmation.

Availability and service changes

Features may depend on internet access and third-party services. Outages, maintenance, security events, or provider changes can interrupt access. No uptime, support-response, backup, or service-level commitment applies unless separately agreed in writing. Creekwise may change or discontinue features, but will use reasonable efforts to provide notice when a material change substantially reduces paid functionality.

Suspension, cancellation, and data recovery

Creekwise may suspend or terminate access for nonpayment, material breach, unlawful use, security risk, or harm to the service or others. When practical, notice and an opportunity to cure will be provided. You may stop using the service and cancel renewal through Billing.

After paid access ends, Creekwise will ordinarily maintain a 30-day recovery window during which an authorized workspace owner may reactivate or request an available export. After that window, workspace data may be scheduled for deletion from active systems. Legal, tax, billing, fraud-prevention, security, and backup-retention obligations may require limited records to remain longer. Keep independent copies of records your business must retain.

Disclaimers

To the maximum extent permitted by law, Creekwise is provided “as is” and “as available.” Creekwise disclaims implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, and any warranty that the service will be uninterrupted, error-free, or preserve every item of data. These disclaimers do not exclude warranties that applicable law does not allow to be excluded.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunity, or data, arising from these Terms or the service, even if advised that such loss was possible.

Except for payment obligations and liabilities that cannot legally be limited, Creekwise’s total aggregate liability arising from the service or these Terms will not exceed the greater of $100 or the software and AI subscription fees paid by the affected customer to Creekwise during the 12 months before the event giving rise to the claim.

Indemnity

To the extent permitted by law, a business using Creekwise will defend and indemnify Creekwise and its personnel against third-party claims arising from that business’s content, unlawful use, violation of another person’s rights, or material breach of these Terms. Creekwise will provide reasonable notice, allow the business to control the defense, and may participate with its own counsel. No settlement may admit fault or impose a nonmonetary obligation on Creekwise without written consent.

Dispute notice and binding arbitration

Before filing a claim, the parties will send written notice describing the dispute and requested resolution and attempt in good faith to resolve it for 30 days. If unresolved, and except for the carveouts below, the claim will be resolved by individual binding arbitration administered by the American Arbitration Association under the rules applicable to the dispute. The Federal Arbitration Act governs this arbitration clause. Hearings may occur remotely when the rules permit.

Either party may bring an eligible individual claim in small-claims court. Either party may also seek temporary or equitable court relief to protect accounts, confidential information, security, or intellectual-property rights. Claims may proceed only individually, not as a class, collective, consolidated, or representative action, to the extent permitted by law.

You may opt out of this arbitration agreement by emailing the published Creekwise support address within 30 days after first accepting these Terms. Include your name, account email, workspace, and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

Governing law

Oklahoma law governs these Terms without regard to conflict-of-law rules, except where federal law controls. Claims not required to be arbitrated must be brought in a state or federal court with jurisdiction where Creekwise’s Oklahoma operator maintains its principal office, and each party consents to that venue. Mandatory protections of another jurisdiction remain available when they cannot legally be waived.

Changes, assignment, and entire agreement

Updated Terms will show a new effective date. Material changes will be communicated through the service or account contact details before they take effect when reasonably practicable. Continued use after the effective date constitutes acceptance, except where law requires another form of consent.

You may not assign these Terms without written consent, except as part of a permitted transfer of your entire business and workspace. Creekwise may assign them in connection with a merger, financing, reorganization, or sale of the service. If any provision is unenforceable, the remaining provisions continue. A failure to enforce a provision is not a waiver. These Terms, the Privacy Policy, checkout disclosures, and any signed written agreement are the entire agreement concerning the service.

Contact

The operator and public support contact are awaiting confirmation. Access help is available here.